November 24, 2025
The holidays can be hectic enough—don't let technology add to the chaos. With customers scrambling to fit in last-minute errands and staff managing family commitments, expectations run high. The last thing you want is to disappoint or frustrate anyone with preventable tech mishaps.
Consider this your essential Holiday Tech Etiquette Guide—because no business wants to be remembered as the one that spoils someone's day.
1. Update Your Online Business Hours Before the Complaints Roll In
Imagine a customer rushing across town during their lunch break because Google says you're open, only to find your store closed and lights off. You've just become their new holiday frustration tale.
Make sure to update:
- Your Google Business Profile—the most critical platform.
- Your social media pages like Facebook, Instagram, and Yelp where customers might look.
- The banner on your website to clearly show holiday hours.
- Apple Maps listings, since people often use it.
Example message: "Happy Holidays! We will be closed from Thursday, Nov. 28 through Sunday, Dec. 1 to celebrate with family. Regular hours resume Monday morning—likely with a little turkey hangover, but ready to assist you!"
2. Craft Warm, Personalized Out-of-Office Replies
If you're stepping away, don't leave your customers feeling ignored. A thoughtful auto-reply is like a courteous concierge—professional, approachable, and helpful.
Out-of-office message example: "Thanks for getting in touch! Our office is closed for Thanksgiving from Nov. 28 to Dec. 1. We'll respond promptly once we're back and recharged. For urgent matters, please call our support line at (XXX) XXX-XXXX. Wishing you a joyful holiday!"
3. Keep "Out of Office" Messages Simple and Secure
Avoid over-sharing details about your holiday plans—customers don't need the full itinerary. Whether it's Aunt Carol's Denver visit or Bob's Friendsgiving tour, keep messages focused on dates, response times, and alternate contacts.
This helps protect privacy and minimizes any security risks. Save the stories for your social media channels.
4. Verify Your Phone Systems to Prevent Customer Frustration
Holiday callers are often pressed for time and stressed. Ensure your voicemail greeting reflects your current hours to avoid confusion.
Pro tip: Call your business phone yourself. You'll be surprised how many greetings are outdated by several years.
Sample voicemail: "You've reached [Business Name]. Our office is closed for the holiday weekend. Please leave a message, and we'll return your call Monday morning. For urgent assistance, press 1 to reach our on-call team. Happy Holidays, and thank you for your patience!"
5. Clearly Communicate Shipping Deadlines to Avoid Last-Minute Stress
If shipping is part of your business, clearly post your order cut-off dates online and send timely reminders via email to help customers plan.
Waiting on delayed packages is frustrating—but missed expectations can damage customer trust. No one wants to explain a late anniversary gift.
In Summary: Clear Communication = Happy Customers = Thriving Business
Holiday tech etiquette isn't complicated. It's about setting clear expectations and engaging with customers in a friendly, human way. Simple but thoughtful updates will reduce stress and keep your reputation bright all season long.
Keep in mind—your aim is not just to sidestep issues, but to show customers they're valued, even when you're out of the office.
Need assistance ensuring your systems and customer experience stay seamless this holiday season? Reach out at (573) 334-4439 or click here to schedule your free No-Obligation Conversation. Let's explore simple strategies to keep your business running smoothly while you enjoy some well-earned downtime.
