7 Things We Do Better

1. We Guarantee 2-hour response. Our team of experienced technicians will address your computer support problem immediately or call you back in one-hundred-twenty (120) minutes or less. You don’t pay if we don’t get back to you within two hours.

2. Lightning Fast Repairs. When your computers are down, you should not have to wait around all day for the repair. We understand how important your computer network is to you; that is why we offer our remote support services. Thanks to this service, we can securely access your computer network and mobile devices via the Internet so you don’t have to wait around for a technician to show up. If we can’t fix it remotely, we dispatch a technician.

3. Plain English. You deserve answers to your questions in PLAIN ENGLISH. Our technicians will not talk down to you or make you feel stupid because you don’t understand their technical jargon.

4. 90-day 100% Unconditional Satisfaction Money-back Guarantee. You deserve complete satisfaction with our products and services. We will do whatever it takes to make you happy. No hassles, no problems. Or we’ll refund your money. Period.

5. No Unpleasant or Unexpected Surprises. You should EXPECT that no damage will be done to your network or your data. Before we start working on your computer or network, we will evaluate your problem and alert you to potential risks involved in fulfilling your job. You will back up your data before we start any work on your machine, and your authorization will be obtained before the work commences.

6. All Projects Completed On Time and On Budget - Guaranteed. When you hire us to complete a project, we won’t nickel and dime you with “unforeseen” or “unexpected” charges. Some incompetent or unethical technicians will do this because they haven’t properly planned or researched the project, OR they use it as a way to extract more money from you. Either way, we don’t feel that is correct or ethical. That’s why we guarantee all projects to be done ON TIME and ON BUDGET with no excuses.

7. Accurate Billing - Guaranteed. Every bill you receive from us is guaranteed to be detailed and accurate. You’ll know exactly what you are paying for, and ALL charges will be pre-approved by you. No more one-line “mystery” bills that don’t outline what you are paying for.

Call Us For Help.

Company Information

The Rite Group

5303 Old Cape Rd E
Jackson, MO 63755

Phone: 573.334.4439
Fax: 573.334.3471
Emergency Support: 573.334.4439
Blog: blog.theritegroup.com

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Our experts provide flat-rate computer support, network services and IT consulting throughout the Cape Girardeau, Park Hills, Carbondale, Sikeston, and Poplar Bluff areas.

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